If you are a first-time user, then please create a new user account to submit your query. Or log-in to your existing account to manage your previous and new support request.
If you need urgent help and guidance concerning the use of our products (eg. setting up a new protocol), then please contact our scientists directly: firstname.lastname@example.org
If your inquiry is concerning your purchase (eg. delivery date of your order or special request for delivery time), then please contact our logistic team directly: email@example.com